"Kindly read over the following T&C’s so we can proceed with your booking"

BOOKING TERMS & CONDITIONS

 

GENERAL

 

Thank you for your booking.  If you have a question or need to reconfirm your tour please call or text us on +61405136207 or +61413596986.  We are also available on Viber & Whatsapp

 

You do not need to bring a voucher, but a booking reference or mobile phone/tablet image of your booking is recommended

 

Please arrive at your designated meeting point at least 10min prior to start time.  If a traveller is not at the designated start point on time we may consider you to be a ‘no show’ and reserve the right to start the tour without you.  No refund will be given.

 

Bookings are not confirmed without payment

 

Minimum age for this tour is 13yrs.  Due to the fast paced nature and different modes of transport we are unable to cater to disabled passengers.

 

Tour requires mostly flat walking of up to 10km.  It is the responsibility of the traveller to ensure that they are of adequate fitness.

 

 

CANCELLATION/AMENDMENT POLICY

 

If you choose to cancel more than 7 days in advance – cancellation is free, less any third party booking fee.  3-7 days in advance, 50% of tour cost.  Within 48hrs of tour commencement 100% of tour cost.

 

If you need to change the date for your tour, please contact us as soon as you can.  Changes are subject to availability.  Changes requested more than 7 days prior to original booking date will not incur a charge.  Changes requested 3-7 days in advance are subject to a 40% (of original tour cost) amendment fee.  Changes requested within 72hrs of tour commencement will be considered as a tour cancellation – and cancellation fees charged accordingly.

 

If Urban Caterpillar is forced to cancel a booked tour, any prior tour payments will be fully refunded

 

Urban Caterpillar operates in all weather, though reserves the right to alter or amend an itinerary if circumstances require

 

DISCLAIMER & PRIVACY

 

Urban Caterpillar acknowledges the importance of your privacy.  All information is kept securely and is not sold, shared, divulged in any way to a third party.  The preferred method of communication is by email, and all newsletter style mail has unsubscribe facilities.

 

Urban Caterpillar disclaims to the extent permitted by law all liability whatsoever for any loss or damage sustained by any customer or third party, whether to person or property, arising out of any guided tour or related activity presented by Urban Caterpillar.

 

While all effort is made to maintain the integrity of product information, details correct at last update may be subject to change.

 

Urban Caterpillar do supply alcoholic beverages on many of the tours, and promotes responsible drinking.  In line with venue requirements of responsible service of alchohol, it is the venues right to request intoxicated guests to leave, and Urban Caterpillar cannot revert such decisions.

 

Urban Caterpillar in its responsibility to you, and the environment in which we conduct our product, is covered by Public Liability insurance, in the hope that it is not needed.  We manage this responsibility with the utmost care.  It is strongly recommended that all travellers doing an Urban Caterpillar tour have valid and comprehensive travel insurance if travelling outside their home country, and/or suitable domestic health cover if travelling domestically.  Urban Caterpillar will not be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured.   We strongly recommend that at the time of booking a comprehensive trave insurance policy is purchased.